Certified Dealer

Mercury Premier Service

Mercury evaluates the service performance of its dealers and assigns its highest rating of “Mercury Premier " to those demonstrating an exceptional commitment to service.

Earning a Mercury Premier Service Rating Means A Dealer:

  • Achieves a 12-month service CSI (Customer Satisfaction Index) score above the national average.
  • Possesses all necessary service tools, test equipment, manuals and parts books.
  • Employs at least one Certified or Master technician.
  • Provides timely service for all Mercury Marine customers.
  • Offers extended service hours and mobile service, when appropriate.
  • Uses, displays and stocks adequate inventory of genuine Mercury Precision Parts.
  • Offers a clean, neat shop with well-organized tools and service literature